REFUND POLICY
Customer service is a priority at Fortune Firearms. If you are not satisfied with your order, we will do our best to correct any situation to your satisfaction. Due to the costs involved with returning products, it is always best to contact us with any questions you may have about our products prior to placing an order.
All products are new unless specifically mentioned otherwise and covered under the Manufacturer’s warranty. Product defects must be handled by contacting the manufacturer directly.
Cancellations-
Order cancellations will incur a 6% cancellation fee. An order is considered cancelled if request is received prior to shipment of the order. A 20% restocking fee will be charged for any orders that have already been transferred to our stores for pickup or after it has been shipped.
Firearm Returns-
Firearms cannot be returned unless found to be defective or damaged during shipment. Please inspect your firearm thoroughly at your transfer dealer and contact us for return prior to transferring the firearm into your name. No returns will be accepted for firearms after the transfer is complete from the dealer to the buyer. After the transfer of a firearm, any warranty issue will need to be addressed with the firearm manufacturer.
Returns must be sent to:
Fortune Firearms
Attn: RETURNS
43800 Wilson Valley Rd
Hemet, CA 92544
Class Cancellation
Refund Policy: Training cancellations within 24 hours of payment can be refunded. Any cancellations after the 24 hour time frame will be issued a credit for a future training. Cancellations within 72 hours of class time is a forfeiture of your class fee unless certain circumstances exist. Please communicate with us any unforeseen circumstances that may arise so we can allow another party to reserve your spot.
